Other issue

Where are the encrypted files?
The encrypted files are stored in the folder .galleryvault_DoNotDelete_*** of all the storages of your device. They are in the top directory. (For Android 4...
Tue, 21 May, 2019 at 3:17 PM
About GalleryVault
About GalleryVault. GalleryVault is a super powerful app which can protect your  privacy with unique file-hidden protection technology. It can hide your p...
Tue, 21 May, 2019 at 3:16 PM
How can I do if the backup files is invalid?
Sometimes the backup file shows: the backup is invalid, and we're trying to find out cause. Now, if you meet the issue, please try to rename the ...
Tue, 21 May, 2019 at 3:18 PM
Are my hidden files stored online?
No. Your files are stored only on your device, so please make sure to backup all your hidden files before transferring to a new device or factory reset. 
Tue, 21 May, 2019 at 3:19 PM
My file show me yellow
In order to protect your privacy, we are not entitled to back up your files on our server. All files will be stored and encrypted on your own phone. To che...
Fri, 6 Mar, 2020 at 3:28 PM
Please restart your device and launch GalleryVault again. If it still crashes, would you please send us some logs? Because we cannot reproduce the probl...
Tue, 21 May, 2019 at 3:21 PM
YouTube downloading is not supported
YouTube downloading is not supported due to their terms of service.
Thu, 15 Nov, 2018 at 10:56 AM
How do I delete photos from another phone?
In protect user's privacy, all files are saved and encrypted in their own device. You can't delete photos from another phone. If you lost your phone...
Tue, 21 May, 2019 at 3:23 PM
Launching by dialer will not be supported in GalleryVault
Due to the restriction Google Permission Policy, we are forced to cancel the feature of launching by dialer when you hide the icon, and the new version will...
Tue, 12 Mar, 2019 at 10:42 AM
Hide Icon is not supported in Android 10
The Home Launcher of Android 10 doesn't allow any app to hide all entries, so we are forced to cancel the feature of the "Hide Icon". We recom...
Wed, 18 Mar, 2020 at 4:45 PM